Installed new network software and performed compatibility tests. This is a free example of IT Support resume which can be used for similar job titles, such as: IT Support Specialist, IT Support Technician/Representative, IT Desktop Support Technician or IT Help Desk Support. Managed and controlled information communication to team members and stakeholders throughout the project lifecycle. Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support. Client Support Specialist Resume Example. Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them. IT Support Specialist Cover Letter Sample This cover letter was written by our experienced resume writers specifically for this profession. Exchange Admin. Provided first level troubleshooting support to employees via phone and in person contact. Administer and provide IT Support for the food processing plant. Upgraded Domain from 2003 to 2008 R2. Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. Oversaw all technical support operation in the main warehouse. Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required. Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success. Placed service calls to ComDoc for printer issues. Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department. Those interested in a Client Support Specialist position should be able to demonstrate the following skills in their resumes: customer service, good communication and listening skills, telephone etiquette, knowledge of company services, and organizational skills. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Escalated issues as needed and maintained communication with customer and Technical teams. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests. Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object). Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware. Excellent ability to service clients and communicate effectively verbally and written. Excellent hardware troubleshooting experience. Created/maintained service requests record and tracked issues. Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution. Objective : Detail oriented with strong work ethic; Proven ability to work well with co-workers and management; Strong organizational skills, punctual and reliable attendance; Handle operational work in Windows & MAC. 20+ client support specialist resume samples to customize for your own use. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Our guide and IT support resume example will help you create a resume for your next career move. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. Skills : Medical Terminology, Healthcare Regulations, Healthcare. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Efficiently managed network infrastructure and provided desktop support to five satellite locations. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Properties with requested hardware with zero non-compliance incident and Casino management systems and coached new team members in global. Transfers from the Examples below and then add your accomplishments network configurations for new users! 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